Privacy Policy

We only collect what we need to run the store:

• Account details: your name, email address, and optionally a phone number and saved shipping addresses. If you set a password, it is stored only as a secure hash by our authentication provider; we never see it.
• Order details: the items you buy, your email address, shipping address and phone number, and the order total. This applies whether you check out with an account or as a guest.
• Payment details: card and wallet payments are handled entirely by Stripe. We receive a payment confirmation, never your full card number or security code.
• Reviews: the rating, text, name and fit feedback you choose to publish on a product.
• Newsletter: your email address, if you sign up.
• Technical data: the sign-in cookies described below, and standard server logs (such as IP address, browser type and the time of a request) kept by our hosting provider for security.

If you choose “Continue with Google”, Google shares your name, email address and profile picture with us, with your permission. We use your name and email address only to create your SOCIETTE account and sign you in, and we do not store your profile picture in our store database.

We do not use information from Google for advertising, we do not sell it, and we do not share it with anyone except the service providers listed below that run the store. Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements. You can remove SOCIETTE's access at any time from your Google Account settings.

• To process, ship and track your orders, and to handle returns and refunds.
• To create and secure your account, including sign-in emails and one-time codes.
• To answer your questions and provide customer support.
• To prevent fraud and misuse of the store.
• To send marketing emails, only if you have signed up for them. Every marketing email has an unsubscribe link.
• To meet our legal, tax and accounting obligations.

We do not sell or rent your personal information, and we do not share it for targeted advertising. We share it only with companies that help us run the store, and only as much as they need:

• Stripe, to process payments.
• Supabase, which hosts our database, account sign-in and product images.
• Vercel, which hosts the website.
• Our email delivery provider, to send order and account emails.
• Suppliers and delivery carriers, who receive your name, shipping address and phone number to fulfil your order.
• Google, only if you choose to sign in with Google.

We may also disclose information when the law requires it, or to protect our customers, our business or others from fraud or harm.

We use only essential cookies: the ones that keep you signed in and protect your session. We do not use advertising or third-party tracking cookies, and we do not run analytics trackers.

Your bag, wishlist and a few display preferences are saved in your browser's local storage so they persist between visits. This data stays on your device until you clear it. Stripe may set its own cookies on the payment step to prevent fraud.

We keep your account information until you ask us to delete your account. We keep order records for as long as tax and accounting laws require, even after an account is deleted. Newsletter addresses are removed when you unsubscribe.

You can update your name, phone number, addresses and password at any time in your account. You can also ask us to:

• give you a copy of the personal information we hold about you;
• correct anything that is inaccurate;
• delete your account and personal information, except where we must keep order records;
• stop sending you marketing emails.

Email hello@societte.com from the address on your account and we'll respond within 30 days. Depending on where you live, including California and the European Economic Area, you may have additional rights under local privacy law; we honour those requests as well.

All traffic to the site is encrypted, passwords are stored only as secure hashes, and staff access to the store's admin tools requires two-step verification. No system is perfectly secure, so please use a strong, unique password and let us know if you notice anything unusual on your account.

SOCIETTE is not intended for children under 13, and we do not knowingly collect their personal information.

If we change this policy, we'll update the date at the top of this page, and for significant changes we'll let account holders know by email. Questions about your privacy? Email hello@societte.com or visit our contact page.